Privacy

Pen Underwriting, Lloyd’s and insurers handle your personal information with care and in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

Complaints

Pen Underwriting treats all complaints seriously.  If our products or service did not meet your expectations, our complaints and dispute resolution service is available free of charge.

General Insurance Code of Practice

Pen Underwriting proudly supports the General Insurance Code of Practice.  The purpose of the Code is to raise standards of practice and service in the general insurance industry.  A copy of the Code can be obtained from www.codeofpractice.com.au, or from Pen Underwriting on request.

Our Advice to Brokers

Any advice which Pen Underwriting provides to you, is provided as a service to assist you, the client’s broker, and is not intended for release in whole or part to your Retail Client. In accepting any advice from Pen Underwriting, you agree not to provide it to the Retail Client as advice received from us. You agree to notify us immediately of any non-compliance in this regard.