Claims

We understand that when your client has a claim it can be a highly stressful time.

Our team of claims experts are committed to resolving claims in an efficient and transparent manner.

Transport Claims Update

We are excited to announce that as of the 1st of August 2020 we will be partnering with Claim Central for all new Transport Claims.

Claim Central is an award winning claims management service recognised for their expertise in Transport Claims. With a connected and customer centric focus, Claim Central provide fast and efficient outcomes for your client.  Learn more.

For updated Transport Claims Contact Information, and our Transport Claim Form, please refer to the Transport Claims Section below.

Please note: Transport Claims notified prior to the 1st of August 2020 will continue to be administered by the Pen Underwriting Claims division.

Mahendra Prasad

Claims Team Leader
+61 437 438 526
Mahendra_Prasad@penunderwriting.com

Download the appropriate claim form:

Complete and email all relevant documentation to claims.au@penunderwriting.com

Email all relevant documentation to HLclaims@penunderwriting.com

Download the appropriate claim form:

Complete and email all relevant documentation to GLclaims@penunderwriting.com

Download the appropriate claim form:

Complete and email all relevant documentation to prclaims@penunderwriting.com

We are excited to announce that as of the 1st of August 2020 we will be partnering with Claim Central for all new Transport Claims.

This will change our Transport Claim contact information as per the below:

Policies Underwritten by Certain Underwriters at Lloyds’s:
Contact Number:02 8233 3181
Email: PenTransport@insurx.com.au

Policies Underwritten by HDI Global Specialty SE – Australia:
Contact Number: 1300 198 587
Email: HGS_PenMotorClaims@hdi-specialty.com

Existing Claims – Claims notified prior to the 1st of August 2020
Contact Number: 07 3056 1413
Email: claims.au@penunderwriting.com

Should you have any questions regarding these changes please email us at claims.au@penunderwriting.com or contact your Pen Underwriter directly.

On receipt of your claim, we will:

  • Confirm receipt
  • Advise you of your claim number
  • Advise you if any further information is required
  • Advise you of the next steps

General Insurance Code of Practice

www.codeofpractice.com.au

Pen Underwriting